Customer Service Representative
Customer Service Representative
- 10 Vacancy
- 2,207 Views
Experience
Fresh
Employee type
Full TimePosition
Entry Level
Offer Salary
₱22,000 - ₱25,000 /monthly
Job Description
We are seeking a highly motivated and customer-focused individual to join our team. You will be responsible for providing exceptional service, resolving inquiries, and ensuring customer satisfaction.
- Key Responsibilities:
Customer Support: Serve as the primary point of contact for customers via various channels (phone, email, chat, social media) and provide prompt, courteous, and accurate responses to inquiries, concerns, and complaints.
Issue Resolution: Effectively troubleshoot customer issues, resolve complaints, and proactively find solutions to ensure customer satisfaction and retention.
Product Knowledge: Develop a comprehensive understanding of our products and services to provide accurate information, educate customers, and assist with product recommendations and troubleshooting.
Order Processing: Process customer orders, verify details, and ensure accurate and timely order fulfillment while coordinating with relevant departments.
Communication and Documentation: Maintain clear and concise records of customer interactions, transactions, and feedback in the company's CRM system. Communicate internally to address customer needs and collaborate with other departments to resolve complex issues.
Quality Assurance: Adhere to established customer service procedures and quality standards to consistently deliver exceptional service and meet or exceed performance metrics.
Customer Retention: Proactively identify opportunities to enhance customer satisfaction, upsell products or services, and contribute to customer retention efforts.
Continuous Improvement: Continuously seek ways to improve customer service processes, systems, and overall customer experience. Provide feedback on recurring issues and suggest solutions for process enhancements.
Team Collaboration: Collaborate with cross-functional teams, including sales, technical support, and operations, to ensure a seamless customer experience and contribute to a positive work environment.
- Qualifications and Skills:
Bachelor’s Degree
Fluent in English
Excellent communication skills, both verbal and written, with a friendly and professional demeanor
Customer Service Experience is a plus
Fresh Graduates are welcome to apply
Ability to adapt to changing priorities and work well under pressure.
Has empathy and patience in handling customer concerns and complaints.
SEND YOUR CV TO: moonshinerecruitment01@gmail.com
Job Overview
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Experience
Fresh
-
Location
1112 High St. South Corporate Plaza Tower 1, 26th Street Corner 9th Avenue, Taguig, Metro Manila, Philippines
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Offered Salary
₱22,000 - ₱25,000 /monthly
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Qualification
Entry Level
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Industry
Retail -
Date Posted
8 months ago
Moonshine Joint Service Inc.
Since 2018
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Phone
+63 2 87088192 -
Email
moonshinerecruitment01@gmail.com
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Location
1112 High St. South Corporate Plaza Tower 1, 26th Street Corner 7th Avenue, Taguig, Metro Manila, Philippines
Job location
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Moonshine Joint Service Inc.
Customer Service Representative
10 Vacancy
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Full Time
1112 High St. South Corporate Plaza Tower 1, 26th Street Corner 9th Avenue, Taguig, Metro Manila, Philippines
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