Lanbert Cabarloc

Lanbert Cabarloc
Lanbert Cabarloc

"Good day. My name is Lanbert Cabarloc. I am a performance-driven operations leader with over 13 years of continuous growth at Concentrix. I started my career as a customer service associate. Through hard work, I progressed to Subject Matter Expert and then to Operations Team Leader. In my current role, I manage daily call center operations, enforce compliance, and lead strategic action plans to meet strict corporate KPIs. I specialize in coaching direct reports, closing performance gaps, and handling complex customer escalations. Beyond operations, I bring technical skills in Microsoft Office, basic bookkeeping, and digital media editing. I am highly adaptable and ready to transition into a new, challenging role where I can leverage my leadership experience while mastering new operational skills."

Profile Overview

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Contact Details
  • Email

    lanbert_14@outlook.com

  • Address

    Melody Plains Subd. Brgy. Muzon, City of SJDM, Bulacan

  • Phone

    09399332394

About Me

Lanbert Mendoza Cabarloc is a seasoned and highly adaptable Operations Team Leader with over 13 years of dedicated experience in the business process outsourcing (BPO) industry. His career is defined by a consistent trajectory of growth within Concentrix, where he advanced from a frontline Customer Service Associate to a Subject Matter Expert (SME), and ultimately into pivotal supervisory roles.

 

Currently serving as an Operations Team Leader, Lanbert successfully oversees daily call center workflows, manages attendance compliance, and steers service delivery to hit contractual KPIs and operational financial targets. A natural coach, he conducts weekly mentorship sessions to bridge performance gaps and execute strategic action plans. Lanbert pairs his deep leadership expertise with a versatile technical skill set, including proficiency in the Microsoft Office Suite, basic bookkeeping, and digital media editing. Known for his strong work ethic and accountability, he is now looking to pivot his extensive management experience into new professional horizons.

Experience

T
Team Leader

Concentrix - (2012 - Now)

CONCENTRIX (formerly Concentrix Daksh) | October 2012 – Present

Team Leader, Operations | August 2024 – Present

  • Supervise daily operations and attendance of call center associates to ensure compliance with company policies and legal requirements.
  • Conduct weekly coaching sessions with direct reports to drive continuous performance improvement and meet target metrics.
  • Identify performance gaps, design strategic action plans, and execute corrective measures up to employment termination when necessary.
  • Manage service delivery to consistently meet contractual Key Performance Indicators (KPIs) and operational financial goals.
  • Serve as a Subject Matter Expert (SME) to resolve complex, escalated customer issues efficiently.
  • Communicate corporate expectations clearly and deliver timely operational updates to the team.

Subject Matter Expert (SME) | 2017 – August 2024

  • Provided high-level technical and operational support to frontline agents during live customer interactions.
  • Handled advanced customer escalations, ensuring quality resolutions and high customer satisfaction scores.
  • Assisted leadership in monitoring team queues, identifying knowledge gaps, and facilitating real-time refresher training.

Associate / Senior Associate | October 2012 – 2017

  • Delivered exceptional customer service by resolving inquiries via phone.
  • Maintained personal performance metrics above target baselines, earning a promotion to Senior Associate.