Jeffrey Angelo Sadaya
Jeffrey Angelo Sadaya
Operations Supervisor and Team Leader with experience in customer service management, people management, team supervision, KPI management, workforce management, coaching, and operations support. Proven ability to lead high-performing teams, improve productivity, manage escalations, and maintain service quality in fast-paced environments. Strong background in performance management, quality assurance, customer support, and process improvement.
Contact Details
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Email
sadayangelo19@gmail.com
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Address
823 Coronado Street. Barangay Hulo
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Phone
09676790528
About Me
Results-driven Team Leader and Operations Supervisor with experience in operations management, customer service operations, workforce management, employee coaching, and performance management. Currently leading a team of 15 agents at Drake International Philippines while consistently achieving KPI and service-level goals. Skilled in team leadership, people management, quality assurance, escalation handling, customer support, process improvement, conflict resolution, scheduling, and operational efficiency. Experienced in conducting coaching sessions, performance evaluations, and action planning to improve employee productivity and customer experience. Recognized as a Top Performing Supervisor with strong communication, leadership, and problem-solving skills.
