Charlyn Mae Teodoro

About Me

Experience

T
Technical Support III

TELETECH PHILIPPINES - (2022 - 2024)

• Troubleshooting: Diagnose and resolve issues with Verizon services such as internet, TV, and phone.
• Billing: Assist with billing inquiries, process payments, and handle discrepancies or adjustments.
• Account Management: Help manage customer accounts, including updates to personal information, service plans, and subscriptions

C
Customer Service Representative

TELETECH PHILIPPINES - (2022 - 2022)

• Billing: Assist customers with billing inquiries, payment issues, and account charges.
• Account Management: Help customers manage their accounts, including updating personal information and service plans.
• Basic Troubleshooting: Address common issues related to Verizon services and guide customers through simple solutions.

C
Customer Service Representative

Accenture, Inc - (2018 - 2021)

• Process Claims: Assist with filing and reviewing insurance claims.
• Customer Support: Address inquiries and explain claim statuses and decisions.
• Issue Resolution: Investigate and resolve claim discrepancies or denials.
• Data Management: Maintain accurate records and