Charlyn Mae Teodoro
Charlyn Mae Teodoro
As a dedicated professional with 5 years of experience in customer service and technical support within the BPO industry, I excel at handling diverse client needs and resolving complex issues. I am now eager to apply my strong communication, problem-solving, and organizational skills as a Virtual Assistant, offering reliable and efficient support to help businesses enhance productivity and client satisfaction in a remote environment. My passion for delivering high-quality service will be a valuable asset in this new role.
Contact Details
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Email
charlynmaeteodoro@gmail.com
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Address
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Phone
09283485028
About Me
Experience
Technical Support III
TELETECH PHILIPPINES - (2022 - 2024)
• Troubleshooting: Diagnose and resolve issues with Verizon services such as internet, TV, and phone.
• Billing: Assist with billing inquiries, process payments, and handle discrepancies or adjustments.
• Account Management: Help manage customer accounts, including updates to personal information, service plans, and subscriptions
Customer Service Representative
TELETECH PHILIPPINES - (2022 - 2022)
• Billing: Assist customers with billing inquiries, payment issues, and account charges.
• Account Management: Help customers manage their accounts, including updating personal information and service plans.
• Basic Troubleshooting: Address common issues related to Verizon services and guide customers through simple solutions.
Customer Service Representative
Accenture, Inc - (2018 - 2021)
• Process Claims: Assist with filing and reviewing insurance claims.
• Customer Support: Address inquiries and explain claim statuses and decisions.
• Issue Resolution: Investigate and resolve claim discrepancies or denials.
• Data Management: Maintain accurate records and
